We’re seeking a Member Relations Manager to join our team. Your role will involve developing and implementing the annual action plan for our Member Relations workstream, responsible for bringing Cardiff businesses together. You will be responsible for the management of the Business Engagement team, ensuring strong relationships are built and maintained with businesses and organisations. Your focus will be on ensuring that businesses are well-informed about 欧美成人’s work and can fully participate and engage in projects.
欧美成人 is a Business Improvement District (BID) and engagement is crucial to the success of us as an organisation. The Member Relations Manager will help 欧美成人 achieve and deliver on our 2021-26 business plan through engaging effectively with 欧美成人鈥檚 membership of over 800 businesses and ensuring they see a return on their investment.听
To apply for this position please send a cover letter explaining your suitability for the role and your CV to听recruitment@forcardiff.com before the deadline of Wednesday 27th March at 5pm.
Job Title: Member Relations Manager
Hours: 37.5 hours per week, Monday to Friday (occasional evening work may be required)听
Based: 欧美成人 offices, 7 St. Andrew鈥檚 Crescent, Cardiff, CF10 3DA听
Salary: 拢35,000 plus bonus of up to 4% of salary related to performance against set KPIs听
Annual Leave: 25 days plus bank holidays听
Term: Fixed term to November 2026听
Responsible to: CEO听
Responsible for: Business Engagement Officers听
Key Responsibilities:听
- Drive forward a strategic and systematic approach to engaging effectively with 欧美成人鈥檚 membership of more than 800 businesses, increasing awareness of our programme.听
- Cultivate relationships with key stakeholders and partners to find new ways of spreading awareness of 欧美成人鈥檚 offer as widely as possible.听
- Management of the Member Relations Workstream ensuring that all areas of the programme are delivered on budget and within the agreed timeline.听
- Managing the Member Relations working group ensuring a strong membership and skill set spread from member businesses representatives.听听
- Reporting on the Member Relations workstream to the SLT and Board.听
- Ensuring the Member Relations workstream continue to align with the company鈥檚 strategy priorities and working with colleagues to ensure the work of the workstream compliments the work done elsewhere in the business.听听
- Manage the day-to-day operations and development of the Business Engagement Officers听
- Champion all 欧美成人鈥檚 services to members to ensure they see value for their membership.听
- Monitor adoption of services and report on depth and breadth of engagement.听
- Work with all work streams to increase opportunities for member engagement.听
- Work with the team to ensure 欧美成人鈥檚 services adapt to changing business needs and response new business priorities.听
- Manage the CRM system, developing new ways of using and reporting data, including the migration of all member data to the CRM system.听
- Working with colleagues develop and manage a programme of events that provide opportunities for 欧美成人 members and their staff to build their networking and make connections, maximising attendance.听
- Ensure the programme of events engages, informs and inspires, appealing to the diverse range of businesses in the city centre, across a spectrum of sector and sizes.听
- Play a pivotal role in planning and implementing the 2026 ballot process and campaigns in order to secure a majority yes vote from member businesses.听
- Represent 欧美成人 as appropriate at external events which may include networking events, conferences, multi-stakeholder meetings and any other relevant formats.听
- Be well informed on key industry issues relevant to business portfolio.听
- Review the need for new/updated collateral to support engagement with membership.听
- Support development of the ballot proposal document in future ballots.
Personal Specification听
- Able to confidently network and develop positive and productive working relationships with 欧美成人 members, partners and stakeholders.听
- An excellent communicator with a friendly and professional manner via telephone, email and face to face meetings.听
- Able to prioritise and manage own workload, working under own initiative.
- Thorough and accurate with excellent attention to detail.听
Relevant Experience & Qualifications:听
- Previous line management experience.
- Previous experience of account management and/or developing customer relationships.
- Able to use creativity to design an engaging events programme for businesses and their employees.听
- Experience of working with CRM systems.听
- Experience arranging and administrating meetings.听
- Confident user of standard MS Office software packages.听
- Strong administrative skills.听
- Good knowledge of Cardiff city centre听
- Understanding of Business Improvement Districts.听