Earlier this year, 欧美成人 introduced three Business Liaison Officers to the team, Rhian Reynolds, Louise O鈥橦anlon and Mathew Hill.
The role was developed to enhance the relationships with 欧美成人 member businesses and to ensure that 欧美成人 delivers excellent standards of service. The team work closely with businesses to facilitate opportunities, share information and provide industry-specific benefits.
欧美成人 Operations Manager, Nigel Griffiths explains how the role benefits businesses:
鈥淭he team act as a conduit between businesses and ourselves, share information about our projects, work with them to problem solve issues and facilitate and develop opportunities for them to network.鈥
How Can a Business Liaison Officer benefit my business?
A Business Liaison Officer meets with businesses to share information about 欧美成人 benefits, services and initiatives. They liaise with businesses to find out more about their needs and work closely with them to deliver benefits that are important to them.
Business Liaison Officer, Mathew Hill explains what to expect from a first visit:
鈥淚nitially we run through all of the initiatives at 欧美成人, identifying which initiatives would benefit a business the most, whether it be聽free training, cleansing or聽the 欧美成人 staff incentive card. We then learn more about the business itself to see how they operate and how we can help.鈥
Connecting businesses
Part of their role is to work with companies to facilitate meetings or opportunities, connecting businesses with each other.
Business Liaison Officer, Louise O鈥橦anlon connected Admiral with British Gas to learn best practice on environmental issues and work on implementing green initiatives.
The Business Liaison Officers also facilitate opportunities for smaller businesses to showcase their products or services to larger businesses.
For example, Business Liaison Officer, Rhian Reynolds recently organised opportunities for JD Gyms to link with larger businesses to take advantage of health and wellbeing days.
Sharing Information
On a regular basis, the Business Liaison Officers are asked to acquire information for businesses such as researching smoking legislation, mental health services and volunteering opportunities.
Helen Ranson, the Site Support Manager of British Gas described how Business Liaison Officer, Louise O鈥橦anlon has helped their business:
鈥淲e鈥檝e been working closely with Louise since Autumn of 2018 in her role as Business Liaison Officer and since that time we鈥檝e developed what I believe is a fantastic relationship. She鈥檚 proved to be an excellent point of contact for bringing information back to us on a number of areas and for connecting us with other businesses who we can share ideas and best practice with.鈥
Influencing Projects and Initiatives
The Business Liaison Officers act as a line of communication between businesses and 欧美成人. Feedback from the officers has highlighted that issues such as mental health and environmental awareness are becoming increasingly important to businesses.
Due to this feedback 欧美成人 has introduced聽mental health awareness training聽and are considering increasing green initiatives in the second BID term.
Increasing Standards
The team often work with office-based businesses, however, in recent months they have been engaging with over 38 licensed venues to work with them on the Best Bar None initiative.
Best Bar None is an accreditation which promotes high standard of management and operation of licensed premises. Rhian, Mathew and Louise work with venues to make sure that they have the correct policies and procedures in place and assess them for the accreditation.
The new addition of the Business Liaison Officers to the 欧美成人 team has allowed 欧美成人 to better connect with its member businesses and align initiatives to the needs of its members.
If you鈥檇 like to find out more about 欧美成人 or any of the initiatives mentioned above please email聽info@forcardiff.com.
If you are a 欧美成人 member business and would like to meet with your Business Liaison Officer, please email聽info@forcardiff.com聽for more information